NATURAL LANGUAGE English meaning Although natural language processing might sound like something out of a science fiction novel, the truth is that people already interact with countless NLP-powered devices and services every day. None of this would be possible without…
15 Customer Service KPI Metrics That Propel CX Teams Key Performance Indicators or KPIs that measure the organization’s employees to work in teams are intended to measure the optimal functioning, development, and success of teams set up within the organization.…
Customer Service KPIs & Metrics See 18 Top Examples With more companies turning to AI, it’s important to understand the relevant KPIs for virtual agents. An article in the Los Angeles Times has referred to customer service agents as the…
Department of Child Support Services phone lines down Using REVE Chat’s AI-powered live chat platform, you not only automate the support 24×7 but also reduce the everyday issues handled by live agents. Customer service automation software makes it simpler to…
What is Automated Customer Service? A Quick Guide The longer they have to wait for replies, the more they feel frustrated. And if a business does not know how to deliver instant responses, it’s not going to solve customer service…
Conversational AI is a key differentiator in contact centers 24 7 Professional TSCM Services Chatbots can be extremely helpful in scaling customer support efforts and allowing businesses to focus more attention on continued growth. By automating responses to common questions,…
Deep Learning vs Machine Learning Whats The Difference? Now that we have gone over the basics of artificial intelligence, let’s move on to machine learning and see how it works. “Artificial Intelligence, deep learning, machine learning — whatever you’re doing if you…
Ultimate Guide to Conversational AI For Insurance At the same time – as we showed above — health insurance members are increasingly accepting of handling their insurance needs through automated self-service. Haptik is a conversation AI platform helping brands across…
12 Applications of Natural Language Processing Core NLP features, such as named entity extraction, give users the power to identify key elements like names, dates, currency values, and even phone numbers in text. Government agencies are awash in unstructured and…